FCPro Support

Need Technical Help

Before requesting technical help, please check the help file for answers to your questions. If you can't find what you need, you can send your questions to support@coleap.com.

Feedback

Your feedback is extremely important in helping improve FCPro. If you have any thoughts and suggestions, or have found a bug, please sent an email to support@coleap.com.

When reporting bugs, please include the following information:

	What environment are you working in? This includes the operating system and FCPro version you are using. For example, Windows 2000 Professional + SP1, FCPro V1.0.2. Please make sure you are using the latest version of FCPro.
	What exactly did you do? A concise description of what steps you must take to make the problem appear. In most cases, posting the exact command line giving you trouble is the simplest approach.
	What did you expect to happen? The result you expected from the operation.
	What actually happened? At what point did the failure occur? If you saw an error message or other important or unusual information on the screen, what exactly did it say?
	Is the problem reproducible? If so, how? Do your best to determine some sort of pattern or sequence of events that triggers the problem. If you can't reproduce it, chances are we won't be able to either. Note that mysterious unexplainable problems often permanently disappear after rebooting the system.